The complete solution for organisations wishing to outsource their IT management and support needs.
Today’s business must keep abreast of new technologies and tools to remain competitive, however the resources required to maintain a dedicated IT department often make this impossible. Direction provides the complete solution for organisations wishing to outsource some or all of their IT management and support needs.
Direction can facilitate day-to-day system administration as a dedicated IT department or integrate with existing IT staff to provide expert counsel and support. From a professional on the phone, to an engineer on site, to client and project management - Direction provides the complete IT solution.
Direction’s IT management and support services come under two areas of focus – Management and Maintenance.
Management
Direction has extensive experience managing the planning and budgeting of hardware and software procurement and conducting detailed IT asset audits. Direction’s comprehensive asset analysis gives clients a clear schedule of the lifecycles of all the elements of their network including servers, workstations, and IT peripherals. Through this we are able to plan all upgrades and replacements that need to be made, enabling better budgeting and allotment of your business resources. Direction also audit and manage software licensing and renewal to ensure your business is compliant with all relevant licensing legislation.
Maintenance Services
IT infrastructure requires regular maintenance to run smoothly and efficiently. Direction offers a range of support, maintenance and connectivity management services to ensure the integrity of your hardware and timely support for your network. Regular maintenance of hardware and software reduces the vulnerability and risk of damage to your company’s resources, helps protect equipment and software, avoid errors, and can assist in identifying problems before they develop. Technical support and training are also important ongoing necessities. Direction’s skilled engineers provide immediate technical support for all IT matters ensuring as little downtime as possible for your business. Direction also provide training in a range of commonly used applications to assist your staff in making the most out of your resources.
